Shape the future 

We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference. 

Grow with us 

We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive. 

Win as a Team 

We are currently recruiting for an Accident and Health Claims Handler to join our established and experienced team on a fixed-term contact, hybrid basis.

You will make impact by: 

As an Accident and Health Claims Handler. 

• You will handle a caseload of small-value travel and personal accident claims using agreed-upon claims processes to achieve an efficient and effective claim settlement. 

• You will ensure customer interactions are efficient, courteous, and completed in a timely manner in order to deliver high standards of customer satisfaction while liaising with brokers, insurers, and emergency medical suppliers. 

• Escalating non-standard or highly detailed cases to more qualified members of the team and being able to review and interpret policy wordings. 

• You will be desk-based, dealing with customers over the phone and via email, so good communication, negotiation, and organization skills are needed for this role.

Your skills and experience: 

• You will need a good working knowledge of Excel, Word, and PowerPoint, with the ability to work independently as well as part of a team. 

• Your role involves handling a range of personal accident claims, some of which can be complex, so previous technical experience is helpful but not essential. 

• Full training will be provided to support your development. 

Why You’ll Love It Here: 

Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to: 

• Annual discretionary bonus Up to 11% pension contributions 

• Hybrid working 25 days annual leave + bank holidays + buy/sell options 

• Health & wellbeing + virtual GP Career development and mentoring 

• Inclusive culture + employee networks 

• Share investment options 

Our DEI Commitment: 

We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive. As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria. We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance. If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you. #L