Shape the future 

We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference. 

Grow with us 

We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive. 

Win as a Team 

We have an opportunity for a Technical Expert in Commercial Claims to join our great Claims team within Loss Adjusting Services (LAS) on a hybrid basis. 

You'll make an impact by: 

As a Senior Commercial Loss Adjuster, you will play a pivotal role in overseeing large, complex commercial claims, ensuring they are handled efficiently and in line with company standards and regulatory requirements. 

You will be responsible for managing claims within your individual authority, typically from £100K, optimising indemnity spend through tight control of leakage and ensuring claims are settled in a timely manner. Your role will involve working closely with various departments, applying your technical expertise to resolve claims and mitigate risks, all while delivering high levels of customer satisfaction. 

A key focus will be ensuring operational efficiency by contributing to the productivity of the wider team, maintaining compliance, and adhering to internal policies. You will play an active role in raising the technical knowledge and capabilities of the team by sharing best practices and supporting ongoing learning and development. 

Your skills and experience 

You are a knowledgeable claims professional with a deep understanding of handling large, complex commercial claims, ideally within property insurance. Your technical knowledge allows you to effectively control leakage and optimise indemnity spend while ensuring claims are processed quickly and in line with company and regulatory standards. 

You excel in delivering high-quality service and maintaining customer satisfaction, even in problematic cases. Your attention to detail, good organisational skills, and ability to work under pressure mean you can balance multiple priorities while maintaining operational efficiency. With a collaborative mindset, you work well with colleagues across different departments and are keen to contribute to the overall productivity and technical growth of your team. 

You are committed to compliance and applying company brand beliefs in your daily work, ensuring your contributions enhance both operational outcomes and customer experiences. 

Why you'll love it here 

• Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to: 

• Annual discretionary bonus 

• Up to 11% pension contributions

• Hybrid working + flexible hours 25 days annual leave + bank holidays + buy/sell options 

• Health & wellbeing + virtual GP 

• Career development and mentoring 

• Inclusive culture + employee networks 

• Share investment options 

Our DEI commitment 

We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive. As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria. We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance. If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.