Shape the future 

We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference. 

Grow with us 

We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive. 

Win as a Team 

We are currently recruiting for a Commercial Property Claims Handler to join our established and experienced Commercial Claims team on a hybrid basis. 

You'll make an impact by: 

As a Commercial Property Claims Handler, you will be responsible for appropriately and promptly investigating and advancing claims to closure, to achieve business goals and meet the defined customer service proposition. 

You will ensure that customers and brokers are supported throughout the claims journey by utilising agreed-upon claims processes. You will enjoy utilising your technical knowledge to resolve queries, settle claims and impart knowledge to others. 

Your skills and experience 

Ideally you will have previous experience working as a Commercial Property or General Insurance Claims Handler. However, this is experience is not essential as full support and training will be available for the right candidate. 

In addition, you will have excellent customer service skills, you will be able to work as part of a team as well as being able to meet deadlines while understanding process improvements. 

Why you'll love it here Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to: 

• Annual discretionary bonus Up to 11% pension contributions 

• Hybrid working 25 days annual leave + bank holidays + buy/sell options 

• Health & wellbeing + virtual GP 

• Career development and mentoring 

• Inclusive culture + employee networks 

• Share investment options 

Our DEI commitment 

We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive. As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria. We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance. If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.