This is an exciting opportunity to join the highly respected Commercial Real Estate Claims team based in our Manchester office. Following ongoing growth & development within the team we are looking for motivated, enthusiastic & customer service driven individuals to join our team. Whether you are experienced in the insurance sector or not, the right training programme will be tailored to your needs.Managing a caseload of Commercial Real Estate Property Claims, you will be responsible for supporting our customers in their time of need throughout their claims journey, from taking the initial notification all the way through to settling their claim.You will proactively liaise with internal & external stakeholders on a consistent basis, building great working relationships with our customers,

You'll make an impact by:

• Efficiently and effectively settling our customers insurance claims.

• Handling customer claims, from notification through to validation, negotiation & settlement.

• Handling claims up to £10,000 with the opportunity to increase your claims authority up to £100,000

• Ensuring reserves are accurately set and maintained throughout the life cycle of each claim.

• Building and growing relationships with our brokers and direct client's, being their dedicated contact within the team.

• Working both individually, and as part of a team, to deliver high standards of customer service.

• Looking at innovative ways to improve existing processes to benefit our customers and ourselves alike.

Your skills and experience:

• You will have experience in real estate, commercial property, or general insurance claims

• Experience with stakeholder management and building and developing broker and customer relationships

• As an enthusiastic and dynamic individual, you will possess a genuine passion for customer service.