We are currently recruiting for Assistant Underwriters to join our established eTrade Underwriting team in Glasgow. Your role will involve working 9am-5pm, Monday to Friday. The first 6 months will be office based and you will be part of a comprehensive training program that will equip you with the skills and knowledge to be able to build a career within insurance. Once competent within the role you will benefit from our hybrid working model. 

You’ll make an impact by: 

Work with Insurance Brokers across the UK underwriting various insurance policies Drive excellent customer service with brokers and looking to resolve situations in the 1st contact Managing inbound calls, Live Chat, Post and emails from brokers in line with your underwriting licence Working with your technical coach on complex and non-standard risks that are outside of your authority Be focused on your continued development and therefore generating profitable results for the company 

Your skills and experience: 

• Previous experience within a customer service environment. This could be (but not limited to) financial services, retail, care industry, insurance) 

• Ability to multi-task in a busy and fast-paced environment 

• Have a genuine desire to help customers, with the ability to listen, understand their needs and provide the best solutions 

• Excellent communication skills, both written and verbal