Intervention Claims Handler
Salary From:
permanent
Halifax
As a Intervention Claims Handler you will play a key role in keeping our claims process running smoothly. You’ll manage third-party interactions, coordinate services, and help deliver quick, efficient resolutions that make a real difference to our customers. This role offers the chance to develop your skills, work as part of a supportive team, and take the next step in your career while contributing directly to the success of the business.
• Handling inbound and outbound calls with third-party customers, offering services and managing cases to achieve settlement and business objectives. • Liaising with suppliers and arranging replacements or services, referring cases beyond your authority when needed. • Accurately updating systems, handle complaints within your authority, and following agreed processes, policies, and procedures. • Supporting colleagues and contribute to overall team effectiveness, maintaining high service standards and operational efficiency.
• Good communication and negotiation skills, with the ability to manage customer interactions effectively. • Experience handling claims or sales cases, ensuring processes are followed and targets are met. • Excellent organisational skills, with the ability to update systems accurately and manage multiple tasks. • Ability to work collaboratively within a team while maintaining high service standards and customer satisfaction.
collaboration, communication skills, organisation