Manager Infra Platform Services
Intact Insurance UK Limited
Salary From:
Permanent
London
We are seeking an experienced and forward‑thinking Infrastructure Platform Services Manager to lead the operational performance, strategic direction, and continuous optimisation of Intact’s core infrastructure.
Lead the day‑to‑day operational performance of infrastructure platforms, ensuring service adherence, issue resolution, and robust service governance.
Oversee infrastructure platform contributions to major programmes, including design feasibility, resource allocation, supplier engagement, and risk management.
Develop and maintain platform roadmaps aligned with business priorities, technology trends, and budget parameters.
Drive optimisation across availability, capacity, performance, security, compliance, and cost efficiency.
Lead the decommissioning of legacy technology and promote automation and modernisation across platforms.
Act as a senior stakeholder interface across CIO and Core T&O, ensuring platform needs and risks are clearly communicated and understood.
Oversee vendor performance, contractual compliance, service reviews, and cost management activities.
Extensive experience across IT product delivery, including enterprise or technology architecture.
Excellent understanding of data centre, and cloud IaaS technologies, including AWS and Azure.
Experience leading operations for multi‑tenant and multi‑cloud environments.
Excellent skills with experience managing teams and influencing stakeholders across large global organisations.
Excellent communication, relationship‑building, and negotiation capabilities.
Ability to operate in a dynamic environment, with comfort navigating ambiguity and making strategic decisions.
Deep knowledge of Cloud Platform architectures and migration pathways from on‑prem to cloud.
Working knowledge of DevOps, continuous engineering, automation tooling, and modern operational models.
aws, azure, governance, influencing, negotiation, performance contractual compliance, performance security compliance, risk management, security compliance