ServiceNow Product Owner
Salary From:
Permanent
Multiple Locations
This role is hybrid working from either London or Horsham. The ServiceNow Product Owner (PO) is a critical role within the organisation, expertly managing internal customer technology needs to deliver on CIO and Core Technology & Operations strategies.
Performance & Operations Ensure ServiceNow operates efficiently and reliably, implementing, monitoring and troubleshooting processes to address any issues. Ensure product operates to agreed business SLA’s. Provide escalation management of critical issues affecting your product (i.e. P1’s). Supporting Major Programmes Support the Delivery of Major Programmes that incorporate your ServiceNow including providing appropriate capability/resources & outcomes as required. Acts as primary point of contact for resources, project activities, and escalations as required. Product Strategy & Roadmap Develop and maintain a ServiceNow product roadmap aligned to Intact’s technology and business goals. Lead benchmarking to compare platform capability with industry best-in-class and relentlessly advocate for product excellence. Drive change focused on automation, performance improvement, and the adoption of new technologies where relevant (e.g., AI, machine learning, edge computing, zero trust). Product Management & Optimisation Oversee the end-to-end lifecycle management of the ServiceNow product, from design through to retirements and transition to newer products, and its integrations to the wider Intact technology environment. Monitor ServiceNow performance and implement improvements to enhance reliability, availability, and security. Own and actively manage the platform backlog including clearly defining backlog items and prioritising items based on business and technology goals and optimisation of work in the delivery team. Work with stakeholders & users to identify ServiceNow platform’s capability gaps and define technical roadmap and user stories to bridge those gaps.
Practitioner-level knowledge of ServiceNow products (specifically including ITSM, ITOM & complex integrations Experience owning product roadmaps, backlogs, development and ongoing service delivery/quality of service Experience of building good and effective relationships with both internal and external teams Significant experience in managing 3rd party teams across different geographies Excellent attention to detail. Demonstrable analytical skill and proven experience of applying a systematic and disciplined approach to product development Good understanding of business complexity and project/platform interdependencies Solid understanding of the importance of security & resilience within an IT estate Demonstrable collaboration within and externally to a team Experience of the full project lifecycle (waterfall, agile, DevOps) and a technical appreciation of IT systems and solutions
analytical thinking, collaboration, digital literacy, stakeholder management